đź’¬ Conversations to đź’° Conversions Everything Your Team Needs in One CRM đź§°

Manage chats, campaigns, forms, tickets, and more—all in one place. Hellofy helps your team engage leads, automate workflows, and deliver seamless support across every channel. No more juggling tools. Just faster responses, smarter sales, and happier customers.

Broadcast

Chatbot

Inbox

Form builder

Contacts

Dashboard

User & role management

APIs

Widget

Tags

Shopify

Ticket management

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CHATBOT

Engage instantly, automate effortlessly

With Hellofy, you can set up an automated chatbot that works across WhatsApp, your website, and other messaging platforms.

  • Respond to customers instantly without manual replies
  • Build custom conversation flows with a simple drag-and-drop interface—no coding needed
  • Answer FAQs like “What are your working hours?” or “Where is my order?”
  • Collect key customer info like name, phone number, or order ID
  • Route queries to the right team (sales, support, etc.)
  • Automatically capture leads so you never miss an opportunity
  • Operates 24/7, keeping your business responsive even when your team is offline
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CAMPAIGNS

Drive engagement with targeted messaging

  • Create and send campaigns for promotions, product launches, special offers, or general updates—all in one place
  • Use multiple channels like WhatsApp, SMS, and email based on customer preferences
  • Personalize each message with customer names or order details for a more personal touch
  • Segment your audience based on past behavior, clicks, or purchases to send the right message to the right people
  • Schedule campaigns in advance so they’re sent automatically at the right time
  • Track performance in real time—see opens, clicks, and actions to optimize your future campaigns
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FORM BUILDER

Build forms, capture leads—no coding needed

  • Drag and drop to build: Choose fields like name, email, phone number, or feedback and arrange them with ease—no coding required
  • Customize to match your brand: Add your logo, choose your colors, and edit text to make the form truly yours
  • Use smart logic: Automatically show or hide questions based on previous answers for a smooth, personalized experience
  • Mobile-friendly design: All forms are fully responsive and look great on any device—phone, tablet, or desktop
  • Instant CRM integration: Form responses are captured directly into Hellofy CRM, so your team can take quick action without manual work
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TICKET MANAGEMENT

Turn conversations into resolutions

  • Convert conversations into tickets: Instantly turn WhatsApp, email, or website messages into support tickets with one click
  • Assign tickets to the right team member: Delegate issues based on roles or availability to ensure timely responses
  • Set priorities and track progress: Mark tickets as High, Medium, or Low and update statuses like “Open,” “In Progress,” or “Resolved”
  • Centralized ticket dashboard: View all tickets in one organized place, and filter by agent, status, or date
  • Track performance metrics: Monitor response and resolution times to boost team efficiency and customer satisfaction
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CONTACTS & CUSTOM ATTRIBUTES

Manage & segment customer data effortlessly

  • Centralized contact profiles: View each customer’s complete details, including name, phone, tags, and interaction history in one unified profile.
  • Flexible custom fields: Create your own fields like “Subscription Plan,” “Lead Source,” or “Account Manager” to capture data that fits your workflow.
  • Smart segmentation tools: Use filters and tags to group contacts by behavior, interests, or custom attributes—perfect for targeted messaging and automation.
  • Bulk import & export: Easily bring in your existing contacts or export them for analysis or backups, all with a few clicks.
  • Instant updates: Edit or update contact details anytime—changes reflect immediately across campaigns, chat, and other tools.
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DASHBOARD

Track performance in one view

  • Real-time analytics: View live data on message volumes, ticket statuses, campaign performance, and team activity at a glance.
  • Channel-wise breakdown: See how each channel (WhatsApp, Email, Web) is performing so you can optimize outreach and support.
  • Team performance overview: Track individual and team productivity with metrics like resolution time, first response, and workload.
  • Trend analysis: Identify peaks, dips, and patterns over time to improve planning and resource allocation.
  • Quick access shortcuts: Jump to recent campaigns, tickets, or conversations directly from your dashboard to save time.
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User & role management

Manage access, roles, and teamwork with ease

  • Centralized user directory: See all your team members in one place, along with their roles and access levels.
  • Custom roles & permissions: Create roles with specific access—like who can edit messages, manage contacts, or view reports.
  • Granular access control: Give team members only the tools they need based on their job.
  • Team collaboration made easy: Let multiple users work together without stepping on each other’s toes—everyone gets the right level of access.
  • Quick user management: Add, remove, or update users in seconds—changes apply right away.
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APIs

Integrate, automate, and connect with ease

  • Comprehensive API access: Use powerful APIs to connect your systems, sync data, and trigger actions from external platforms.
  • Easy authentication: Secure and straightforward API key setup to get started quickly and safely.
  • Custom integrations: Build tailored workflows by integrating with your own apps or third-party services.
  • Real-time data sync: Keep your data up to date across platforms with seamless, two-way syncing.
  • Developer-friendly docs: Access clear, detailed documentation to help your developers build and test with ease.
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Widget

Add chat to your site and talk in real time

  • Easy website integration: Install the chat widget on any website with a simple copy-paste code.
  • Customizable design: Match the widget to your brand with options for colors, texts, and placement.
  • Real-time messaging: Chat with visitors as they browse—answer questions, guide decisions, and boost engagement.
  • Offline support: Let visitors leave messages when you’re not around, so you never miss a lead.
  • Mobile-friendly: Works smoothly on all devices—desktop, tablet, and mobile.
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Tags

Label, organize, and filter contacts easily

  • Simple tag creation: Create tags to categorize chats, contacts, or tasks based on topics, status, or priority.
  • Custom workflows: Use tags to trigger automations, assign conversations, or segment contact lists.
  • Easy filtering: Quickly find specific conversations or contacts by filtering with one or more tags.
  • Color-coded tags: Visually organize tags to make identification and navigation faster.
  • Flexible tagging: Add or remove tags anytime—updates reflect instantly across your workspace.
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Shopify

Sync, manage orders, and boost sales

  • Easy Shopify integration: Connect your Shopify store to sync products, orders, and customer data seamlessly.
  • Automated order updates: Automatically update inventory and order statuses in real time, keeping everything in sync.
  • Customer insights: View customer details, order history, and behavior to personalize your marketing and support.
  • Manage discounts & promotions: Set up and apply discounts or special offers directly within your store.
  • Quick setup: Get your Shopify integration up and running in just a few clicks—no technical expertise required.
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INBOX

Collaborate on messages and stay in sync

  • Unified inbox: View and manage all incoming messages from various channels in one central place.
  • Team collaboration: Assign messages to specific team members or tag them for easy follow-up.
  • Conversation history: Keep track of all conversations, ensuring no details are missed or repeated.
  • Custom workflows: Create automated rules to route messages, assign tags, or trigger actions based on message content.
  • Instant updates: See new messages and updates in real time, keeping your team in sync.